Privacy Policy
1. Switched on London Ltd and your personal data
The data controller is Switched on London Ltd.
This is our privacy notice for Switched on London Ltd. It explains your statutory rights and how we collect and use your personal data. It describes the processing activities that are carried out by Switched on London, the purposes for which these activities are performed and the legal bases we rely upon for these processing activities.
This notice applies to personal data we hold about individuals such as customers, potential customers, employees company directors, or contacts on business accounts.
We may update this privacy notice from time to time to ensure it is always up to date and accurate.
Any changes we may make to our privacy notice will be posted on this page.
You can contact Switched on London’s data protection officer by writing to The Data Protection Officer, Switched on
London Ltd, 625 Garratt Lane, London, SW18 4SX
You can also contact our data protection officer at info@switchedon.london
2. Personal data we collect
We collect the following types of personal data:
- Your contact details: information that allows us to contact you directly such as your name, email address, telephone number and addresses associated with your booking or query.
- Information about your job: including job details, pricing and payment information, and dispatch appointment details.
- Exercising your rights: if you exercise any of your statutory rights under data protection law, we will keep a record of this and how we respond.
- Advertising and direct marketing: information about how you respond, or interact with, any direct marketing or advertising communications directed to you, including any requests for these communications to stop.
- CCTV images in our commercial premises: video and sound images collected from our commercial premise from the past 30 days
You are not required to provide to us any of the personal data described above, however, if you do not do so, you
may not be able to purchase our products and services or the functionality of our products may be reduced.
3. What we use your personal data for and why
Where we process your personal data because we have a legitimate interest to
We process these items of your personal data because we have a legitimate interest to do so:
| Reason or purpose | Personal data used |
| Improve our services | Contact details |
| Staff training | Information about your job |
| Develop new products and services | Call recordings |
| Investigating misuse of the service, fraud and debt collection | Exercising your rights |
| For the establishment, exercise or defense of legal claims Maintain accuracy and relevance of your data | All the personal information we collect |
| Security reasons | CCTV images |
4. Sources we collect your personal data from
We will collect personal data from a number of sources. These include:
- Directly from you: when you contact us, purchase products or services from us, submit information via our websites or apps, complete forms we provide to you, enter our competitions and promotions, make a claim, make a complaint, exercise your statutory rights, contact us by phone, email or communicate with us directly in some other way.
- Our website and apps: we collect information about how you use them.
- Other companies we work with: provide us with information to help us deliver our products and services to you. I.e. estate agencies, property managers
| Reason or purpose | Personal data used |
| Direct marketing by us |
|
- Lead generation providers: companies to which you give contact information, where you give permission for them to pass it on to us.
- The government and regulators: provide us with information about the complaints they receive.
- Social media: information you submit to our social media accounts.
- Our business customers: provide us with information about their own customers.
- Housing associations: provide us with tenants’ information, to enable us to make contact in order to deliver our services
- Our commercial premises CCTV images: Images used for security purposes only
5. Who we share your personal data with
We share personal data with the following parties:
Who Examples
| The government or our regulators |
|
| Product Manufacturers |
|
6. Direct Marketing
Email, SMS, post, text message and telephone: from time to time, we may contact you by email, SMS, post with information about products and services we believe you may be interested in. When you call Switched on London we may also provide you with information about products and services we believe you may be interested in.
If you have not consented to receiving direct marketing, we will only promote them to you when permitted to do so by law, but in all circumstances we will respect your marketing preferences, which you tell us about.
You can let us know at any time that you do not wish to receive marketing messages by sending an email to us at info@switchedon.london. You can also unsubscribe from our marketing by clicking on the unsubscribe link in the marketing messages we send to you.
7. Advertising on other websites and apps
We work with our advertising partners, including social media sites and providers, to show you advertising about our products and services. This takes place on websites or apps where our partners have advertising space. To do this, our advertising partners use information about the websites, apps, social media content and ads you interact with or view when connected to the Internet, as well as information which we provide to them, to make sure the advertising you see is more relevant to you.
Typically cookies and similar technologies are used to provide this type of advertising.
You can find out more about cookies and how to manage their use by reading our cookie policy, which is available at: https://www.switchedon.london
8. Transferring your personal data internationally
Switched on London Ltd will not transfer any data Internationally
9. How long we keep personal data for
We will keep your personal data for as long as necessary in order to achieve the processing purposes. CCTV images/video will be kept for 30 days. If data is required longer a risk assessment will be completed.
10. Your rights in relation to your personal data
You may have the following rights in relation to your personal data:
- The right to be informed about the personal data we collect, how your personal data is being used, and from whom we collect your personal data when we obtain it from other sources;
- The right to access the personal data we hold about you;
- The right to request the correction of inaccurate personal data we hold about you;
- The right to request the blocking or deletion of your personal data in some circumstances;
- The right to request that we port elements of your data either to you or another service provider;
- The right to object to us processing your personal data (where we do so only because you have consented, or because we are using automated means to make decisions that affect you)
- The right to withdraw your consent. You only have the benefits of some of the above rights in limited circumstances, which depend on the legal reason why we
collected your personal data.
To exercise any of the above rights, or if you have any questions relating to your rights, please contact us by using
the details below.
11.Getting in touch
If you have any privacy-related questions or comments, please contact Switched on London Ltd’s data protection officer by writing to The Data Protection Officer, Switched on London Ltd, 625 Garratt Lane, London, SW18 4SX
You can also contact our data protection officer at info@switchedon.london
If you are unhappy with the way we are using your personal data you can also complain to the UK Information Commissioner’s Office or your local data protection regulator. We are here to help and encourage you to contact us to resolve your complaint first.
Our UK data protection registration number is ZA385483
Switched ON London LTD Company number: 09383965 VAT Number: 205 0638 44
